Consumerist

The Consumerist is one of the best examples of how the democratization of the web has changed the playing field in terms of how companies and their customers interact. There are no more isolated incidents of corporate bad behaviour. If a big-box store's rogue manager mistreats a customer badly enough,you can bet that tens of thousands of people will have heard about it on the Consumerist. Think of it as the "Fight Back with David Horowitz" of the 21st century.



The Consumerist isn't all bad news, however, they do post rare incidents where a company does go above and beyond in terms of treating their customers. They also post great tips on how to get the most from a company's customer service bureaucracy when you are wronged.

The RSS feed is definitely a worthwhile addition to your Google Reader subscriptions. With so many misdeeds going on, there are a lot of stories in any given day.

Tags: consumerist, advocacy