Book Review: The Human Factor
I just finished reading Kim Vicente’s The Human Factor, and it’s a pretty good read.

It is a great companion read to Donald Norman’s The Design of Everyday Things. Where Norman’s book focuses on physical design, Vicente’s book focuses on the processes and structures relating to how humans grapple with technology. Vicente effectively uses many life and death situations to cement his arguments in your mind. Using examples from the airline and health care industries, you are given a clear understanding of why human factors extends beyond physical technology. Hitting closer to home, Vicente also provides an insightful summary of the Walkerton tragedy and the procedural failures that allowed it to happen.
Highly recommended.

It is a great companion read to Donald Norman’s The Design of Everyday Things. Where Norman’s book focuses on physical design, Vicente’s book focuses on the processes and structures relating to how humans grapple with technology. Vicente effectively uses many life and death situations to cement his arguments in your mind. Using examples from the airline and health care industries, you are given a clear understanding of why human factors extends beyond physical technology. Hitting closer to home, Vicente also provides an insightful summary of the Walkerton tragedy and the procedural failures that allowed it to happen.
Highly recommended.
